Delivery, Returns & Cancellation Refunds


Delivery Method
UK Delivery Via Royal Mail Recorded Delivery or DPD Local Courier Service (Excludes Weekends)  Please See Shipping Prices for details of costs


In the event that faulty / broken items are received or items are missing from your order SRF Trading Ltd (Jetstream Aviation Models and Toys) should be notified via email within 24hrs of receipt of the goods. Please state if the item(s) are faulty, damaged or missing. SRF Trading Ltd (Jetstream Aviation Models and Toys) will contact you ASAP with instructions on how to return the item(s). A replacement will be sent to you on receipt of the returned item(s). If we have no replacement in stock, we may offer you a substitute item or full refund.

Item(s) returned for other reasons (eg. wrong goods ordered or item not required) must be received by SRF Trading Ltd (Jetstream Aviation Models and Toys) in New, Unused condition and with no damages. In order to return item(s) you must email SRF Trading Ltd (Jetstream Aviation Models and Toys) within 3 working days from the receipt. The original or return postage will not be refunded in these cases. A full refund for the item amount only shall be refunded on receipt of item(s) returned and this can take up to 7 days from receipt of return.

Cancellation / Refund

Contact us via email – or call 01366380662 and we will cancel the order and refund your order.